1. Introduction
Kiido ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our lead generation platform and services.
2. Information We Collect
Personal Information
We collect personal information that you voluntarily provide to us when you:
- Apply for access to our platform
- Contact us for support or sales inquiries
- Use our services and platform features
- Subscribe to our communications
This information may include:
- Name and contact information (email, phone, address)
- Company information and business details
- Industry and target audience information
- Marketing budget and campaign preferences
- Social media account information for integration
Automatically Collected Information
When you access our platform, we automatically collect certain information:
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, time spent, click patterns)
- Campaign performance metrics and analytics
- Log files and technical data for platform operation
Third-Party Data
Our lead generation services involve collecting publicly available information about prospects from various sources:
- Social media platforms and professional networks
- Public business directories and databases
- Website analytics and behavioral data
- Marketing and advertising platform data
3. How We Use Your Information
We use the collected information for the following purposes:
- Service Delivery: To provide lead generation services and platform functionality
- Account Management: To manage your account and provide customer support
- Campaign Optimization: To improve targeting and campaign performance
- Communication: To send service updates, support responses, and marketing communications
- Analytics: To analyze platform usage and improve our services
- Legal Compliance: To comply with applicable laws and regulations
4. Information Sharing and Disclosure
We may share your information in the following circumstances:
- Service Providers: With third-party vendors who assist in platform operation
- Social Media Platforms: For campaign execution and advertising purposes
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with mergers, acquisitions, or asset sales
- Consent: With your explicit consent for specific purposes
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
5. Data Security
We implement appropriate technical and organizational measures to protect your information:
- Encryption of data in transit and at rest
- Access controls and authentication systems
- Regular security assessments and updates
- Employee training on data protection practices
- Incident response and breach notification procedures
6. Data Retention
We retain your information for as long as necessary to:
- Provide our services and maintain your account
- Comply with legal obligations and resolve disputes
- Improve our services and platform functionality
- Maintain business records and analytics
Campaign data and lead information are typically retained for 3 years after campaign completion, unless longer retention is required by law or requested by the client.
7. Your Rights and Choices
Depending on your location, you may have the following rights:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request transfer of your data to another service
- Objection: Object to certain processing activities
- Restriction: Request restriction of processing
To exercise these rights, please contact us using the information provided below.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Maintain user sessions and preferences
- Analyze platform usage and performance
- Provide personalized experiences
- Support advertising and marketing activities
You can control cookie settings through your browser preferences, though this may affect platform functionality.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers, including:
- Adequacy decisions by relevant authorities
- Standard contractual clauses
- Binding corporate rules
- Certification schemes and codes of conduct
10. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.
11. California Privacy Rights
California residents have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information is collected and how it's used
- Right to delete personal information
- Right to opt-out of the sale of personal information
- Right to non-discrimination for exercising privacy rights
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Providing in-platform notifications
Your continued use of our services after such changes constitutes acceptance of the updated policy.
13. Contact Information
If you have questions about this Privacy Policy or our data practices, please contact us:
- Email: [email protected]
- Phone: +44 7429296300
- Address: 522 Norris Ave, Eagle Lake, TX 77434
14. Effective Date
This Privacy Policy is effective as of June 1, 2025, and applies to all information collected by Kiido on or after this date.